FAQs

1. Where do you deliver?

We currently deliver within the United Kingdom only. All orders come with free standard shipping.

2. How long will my order take to arrive?

Orders are typically processed within 1 to 2 business days. Once dispatched, delivery usually occurs within 3 to 7 business days, depending on your location.

Please note: Orders placed after 2:00 PM (GMT) will be processed on the following business day.

3. How much does delivery cost?

Delivery is free on all orders within the United Kingdom. There are no hidden shipping fees at checkout.

4. What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • JCB

  • Apple Pay

  • Google Pay

All payments are processed securely via Shopify's payment gateway.

5. Can I cancel or modify my order?

If your order has not yet been processed or shipped, you may request a cancellation or modification by contacting our support team as soon as possible at support@kitchden.com or by phone at +44 7413 018785.

Once an order has been dispatched, we are unable to cancel or make changes, but you can still return the item after delivery under our return policy.

6. What is your return policy?

We offer a 30-day free return policy on all items. If you're not completely satisfied, you can return your product within 30 days of delivery, provided it is unused, in its original condition, and includes all packaging.

Refunds are processed within 7 business days of receiving the returned item.

7. Do you offer exchanges?

Yes, we accept exchanges. If you would prefer a replacement product, please contact us with your order number and the details of the item you would like to exchange.

8. How do I start a return or exchange?

To request a return or exchange, simply contact our support team at support@kitchden.com with your order number and reason for the return. We will provide return instructions and a free return label.

9. Do I need an account to place an order?

No, you can complete your purchase as a guest. However, creating an account allows you to view order history, save your details for faster checkout, and manage returns more easily.

10. Is it safe to shop on your website?

Yes. Our website is hosted on Shopify, one of the most secure e-commerce platforms in the industry. Your data is protected using SSL encryption and PCI DSS-compliant payment processing.

11. How can I contact customer service?

Our customer service team is available Monday to Friday, 9 AM to 6 PM (UK time).

We aim to respond to all inquiries within 24 business hours.