This Payment Policy outlines the methods of payment accepted on https://kitchden.com and the conditions that apply to all transactions made through our online store. By placing an order with Kitchden, you agree to the terms described below, in line with applicable UK consumer protection laws and payment processing regulations.
1. Accepted Payment Methods
We accept the following secure payment methods:
-
Credit & Debit Cards:
Visa, Mastercard, American Express, Discover, Diners Club, JCB -
Digital Wallets:
Apple Pay, Google Pay
All payments are processed securely through our e-commerce platform provider, Shopify, and their approved third-party payment gateways. Your payment details are encrypted and processed securely. We do not store your card details on our servers.
2. Currency
All prices listed on our website are displayed and processed in British Pounds Sterling (GBP).
3. Payment Authorisation
By submitting your payment information, you authorise us (or our third-party payment processors) to charge the applicable order total to your selected payment method. Orders will only be processed once payment has been successfully authorised.
If your payment is declined, the order will not be confirmed, and you will be notified immediately. You are responsible for ensuring that the billing information provided is accurate and up to date.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing a summary of your purchase and a unique order reference number. Please retain this email for your records.
5. Fraud Prevention
To protect our customers and prevent fraudulent transactions, all payments are subject to validation and authorisation by both us and the payment provider. We reserve the right to cancel or delay orders where payment fraud is suspected, and may request additional identification before processing.
6. Payment Security
Our website uses SSL encryption (Secure Socket Layer) to protect all sensitive data transmitted during the checkout process. We are committed to ensuring your payment information is handled in compliance with PCI DSS standards (Payment Card Industry Data Security Standard).
7. Failed or Disputed Transactions
If you believe a payment has been made in error or was unauthorised, please contact us immediately at support@kitchden.com or by phone at +44 7413 018785. Disputes will be reviewed on a case-by-case basis.
8. Contact Information
If you have any questions regarding our payment process or need assistance completing your order, please contact our customer service team during business hours:
Business Address:
Kitchden
317 Carlton Hill, Nottingham NG4 1GL, United Kingdom
Email: support@kitchden.com
Phone: +44 7413 018785
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
