This Shipping Policy applies to all purchases made through our website at https://kitchden.com and is designed to comply with applicable consumer protection laws in the United Kingdom, including the Consumer Rights Act 2015 and relevant e-commerce regulations.
1. Shipping Coverage
We currently offer free shipping on all orders within the United Kingdom only. At this time, we do not ship internationally.
2. Order Processing Time
All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).
Orders placed before 2:00 PM (GMT) will be processed the same day when possible. Orders placed after this cut-off time will be processed on the next business day.
3. Delivery Timeframe
Once processed, orders are delivered within 3 to 7 business days depending on your location and the shipping carrier’s operational timelines.
You will receive an email confirmation once your order has been dispatched, which may include tracking information if applicable.
4. Shipping Cost
Shipping is free of charge for all orders delivered within the United Kingdom. No additional handling or delivery fees will be applied at checkout.
5. Delays & Exceptions
While we strive to ensure timely deliveries, unforeseen delays may occur due to high order volumes, postal disruptions, or severe weather conditions. In such cases, we will notify you promptly via email.
We are not responsible for delays caused by the shipping carrier or incorrect delivery information provided by the customer.
6. Delivery Address
Please ensure your shipping address is complete and accurate at the time of purchase. We do not deliver to P.O. boxes.
If you need to make changes to your delivery address after placing an order, please contact our support team as soon as possible at support@kitchden.com or call us at +44 7413 018785.
7. Missed Deliveries
If a delivery attempt is unsuccessful and your order is returned to us, we will contact you to arrange re-delivery or a refund. Additional shipping costs may apply if the return was due to incorrect or incomplete address details.
For any questions related to shipping or delivery, please contact our support team:
Email: support@kitchden.com
Phone: +44 7413 018785
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
