This Return & Refund Policy applies to all purchases made on https://kitchden.com. It is designed in accordance with United Kingdom consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
We want you to feel confident when shopping at Kitchden. If for any reason you are not satisfied with your purchase, you may request a return, exchange, or refund under the conditions outlined below.
1. Right to Cancel (Cooling-Off Period)
As a UK customer, you have the legal right to cancel your order within 14 calendar days of receiving your item(s), without needing to provide a reason.
At Kitchden, we extend this right to a 30‑day return window from the date of delivery to offer greater flexibility.
2. Conditions for Return
To qualify for a return, the following conditions must be met:
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Items must be unused, undamaged, and returned in their original condition.
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All accessories, manuals, components, and original packaging must be included.
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Products showing visible signs of wear, installation, damage, or modification may be refused or eligible only for a partial refund.
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Return requests must be submitted within 30 days of delivery.
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A valid proof of purchase is required.
We reserve the right to inspect returned products before issuing a refund or exchange.
3. Free 30‑Day Returns & Exchanges
We offer free return shipping for all orders within the United Kingdom.
Exchanges are accepted if:
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The requested item is in stock,
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The returned product meets all return conditions.
If the item requested for exchange is unavailable, a refund will be issued instead.
4. Return Process
To initiate a return or exchange, please contact our support team at:
Email: support@kitchden.com
Phone: +44 7413 018785
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Once your request is approved, we will provide a prepaid return label and instructions. Please ensure the item is securely packaged to avoid damage during transit.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method.
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Refund processing time is within 7 business days after approval.
Please note:
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Your bank or card issuer may require additional time to post the refund.
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Delivery fees are not deducted, as shipping is free within the UK.
6. Damaged or Faulty Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or a full refund at no extra cost.
Faults caused by improper use or handling are not covered.
7. Items Not Eligible for Return
The following items cannot be returned:
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Products that have been used, installed, or damaged after delivery.
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Items returned without original packaging or missing components.
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Customised or personalised items, if applicable.
8. Lost or Missing Returns
Kitchden is not responsible for returns sent without using our prepaid return label. Please always use the label provided by our support team to avoid delays or missing returns.
If you have any questions or need assistance with your return, please contact us at:
Kitchden Support
Email: support@kitchden.com
Phone: +44 7413 018785
Address: 317 Carlton Hill, Nottingham NG4 1GL, United Kingdom
