This Privacy Policy describes how Kitchden ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from https://kitchden.com (the “Website”). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you visit or make a purchase through the Website, we may collect the following types of personal data:
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Identity Information: name, email address, phone number, billing and shipping address.
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Order & Payment Information: order details and payment information (processed securely via third-party payment processors).
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Device Information: IP address, browser type, time zone, and cookies (to optimize your experience and prevent fraud).
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Communication Data: email correspondence, support inquiries, or any other form of communication with us.
We do not store your credit/debit card information. All payment processing is handled securely by Shopify and its supported payment providers.
2. How We Use Your Information
We use your personal data for the following purposes:
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To process and fulfil your orders, including shipping and delivery.
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To communicate with you regarding your order or customer support inquiries.
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To provide updates, promotions, or marketing messages (only with your consent).
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To improve and optimize our Website performance and user experience.
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To detect and prevent fraud or misuse of our services.
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To comply with legal obligations and enforce our terms.
3. Sharing Your Personal Information
We do not sell or rent your personal data. However, we may share your information with trusted third parties under strict conditions:
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Shopify, Inc. – Our website is hosted on Shopify, which provides e-commerce infrastructure and secure order processing.
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Payment Processors – We use secure services such as Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay, and Google Pay.
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Delivery Providers – To deliver your order to your shipping address.
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Legal Authorities – When required by law, regulation, or legal process.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as required by applicable laws. Typically, order and transaction data is kept for 6 years for tax and accounting purposes.
5. Your Rights Under UK GDPR
As a data subject under the UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction of incorrect or outdated information.
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Request erasure of your personal data (in certain circumstances).
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Object to or restrict processing based on legitimate interests.
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Request portability of your data to another provider.
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Withdraw your consent at any time where processing is based on consent.
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise any of these rights, contact us at support@kitchden.com.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, support site functionality, and gather analytics on user behavior. You can control or disable cookies via your browser settings.
7. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.
8. Security of Your Information
We implement appropriate security measures, including SSL encryption, firewall protection, and secure data storage on Shopify's platform, to safeguard your personal data.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, you can reach us at:
Kitchden
317 Carlton Hill, Nottingham NG4 1GL, United Kingdom
Email: support@kitchden.com
Phone: +44 7413 018785
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
